Paper folders, business cards, cover letter, brochure information, sales information once were sent in a presentation to the client for company consideration. The Internet has turned this once great presentation and first impression into web sites that provide unorganized or too little information and offers no personal attention to the client's needs for individual attention.

Web sites are good, but the service sales industry has lost track of the fundamentals of selling. Personal attention has been lacking in the sales process through traditional web sites. Sales 101 tells us the importance of things such as client name/information displayed, communicate quick and accurate information and provide special personal attention above and beyond everyone else. This no longer exists with traditional web site service sales and provides no personal attention (instruction) which we all know the client is looks for.

- Sales 101
- Client name/information displayed
- Making the client feel special
- Provide information specific to each client needs
- Provide special personal attention above and beyond you competitors