Meeting Planner Satisfaction Survey

Meeting Planner Satisfaction Survey

Name of your Main Hotel Contact
Your Name
Your Event Name
Your Event Date(s)

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If so, please provide us with your e-mail address.

~1~ What was your overall level of satisfaction?
"1" means you are completely dissatisfied and "7" means you are completely satisfied

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

~2~ Did you experience a problem with the hotel before, during, or after the meeting which impacted your overall satisfaction?

Yes	No

If you answered no, please continue to question 5.

~3~ What was the nature of the problem that occurred?

~4~ Was the problem resolved to your satisfaction?

Yes	No

~5~ Please rate your experience with the following:

The sales negotiation process

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The ease of planning the meeting

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The overall satisfaction with the meetings
and Conventions Manager

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The overall value for the money

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The meeting was set up accurately and according
to specifications provided

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

Problems resolution by the Meeting
and Conventions Manager

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The knowledge and experience of the Meeting
and Conventions Manager

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The Meetings and Conventions Manager's visibility
and accessibility during the meeting

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The responsiveness of hotel staff

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The correct handling of the guestroom reservations

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The friendless and efficiency of the front desk staff

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The guest room accommodations

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The hotel's guestroom telephone and message service

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

Sufficient resources to meet your telecommunication requirements

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The friendliness and efficiency of the banquet staff

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The variety and creativity of the banquet menu

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The overall value for the money of the food
and beverage functions

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

~6~ If the in-house audio visual services were used...

The responsiveness of the audio visual staff

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The quality and functionality of the audio visual equipment

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The overall value for the money of the audio visual service

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

~7~ If planning another meeting in this city, how likely are you to return to this hotel?
"1" means you definitely would not return and a "7" means you are definitely would return

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

~8~ How likely would you be to recommend this Hotel to another meeting or event planner?
"1" means you are not likely to recomment our hotel and a "7" means you are extremely likely to rcommend the hotel

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

~9~ If the Master account bill was received...

The accuracy of the master account bill

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The ease in understand the master account bill

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

The timeliness in receiving the master account bill

	1	2	3	4	5	6	7
Dissatisfied								Satisfied

~10~ Any other comments or suggestions on how the hotel can improve its services?

~11~ Would you like to recognize an individual for their performance?

Name
Title

Survey Completed By:

Will you be considering us as a future event or room destination.
If so, please provide us with the follow information and someone
from our staff will contact you at your convenience.

Preferred Method of Contact
by E-Mail	by Phone
Contact Name
Phone
E-Mail Address
Best time to reach you

Please provide us with additional information
regarding your next event or stay with us.

THANK YOUR FOR YOUR BUSINESS AND FOR PROVIDING YOUR INPUT

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