Guest Room Comment Card

Your Name
Date(s) of Stay with us
The number of times you have stayed with us

Can we stay in touch by sending you our eNewsletter?
If so, please provide us with your e-mail address.

Overall, how did our hotel meet your expectations?
 Exceeded expectations
Met expectations
Did not meet expectations
Comments:

How did you make your reservations?
 800 number
Called Hotel Directly
Booked Online
Comments:


Reservations

Excellent

Good

Fair

Needs Improvement
Friendly

Knowledgeable

Helpful


Comments:

Reception

Excellent

Good

Fair

Needs Improvement
Greeting

Check-In

Check-Out


Comments:

Guest Room

Excellent

Good

Fair

Needs Improvement
First Impression

Cleanliness

Everything in working order


Comments:

Room Service

Excellent

Good

Fair

Needs Improvement
Food Quality

Promptness

Menu Variety

Service Quality


Comments:

Restaurant

Excellent

Good

Fair

Needs Improvement
Food Quality

Promptness

Menu Variety

Service Quality


Comments:

Lounge

Excellent

Good

Fair

Needs Improvement
Promptness

Service Quality


Comments:

Pool Complex/Exercise Area

Excellent

Good

Fair

Needs Improvement
Cleanliness

Accessibility

Maintenance


Comments:

Hotel Facilities

Excellent

Good

Fair

Needs Improvement
Parking

Gift Shop

Laundry

Courtesy Van


Comments:

Staff

Excellent

Good

Fair

Needs Improvement
Friendly

Helpful

Knowledgeable


Comments:

What is the primary purpose of your stay
 Pleasure
Business
Group Meeting/Banquet
On a Tour
Other

How did you come to select our hotel
 Attending a conference/Convention/Banquet
Travel Agent
Company Selection
Reputation of Hotel
Location
Hotel was recommended
Other

Would you like to recognize an individual for their performance?
Name
Title

Would you return to our hotel
Yes
No

If no, why not?

Any other comments or suggestions
on how our hotel can improve its services?

Will you be considering us as a future event or room destination.
If so, please provide us with the follow information and someone
from our staff will contact you at your convenience.

Preferred Method of Contact
by E-Mail by Phone
Contact Name

 
Phone

E-Mail Address

Best time to reach you

Please provide us with additional information
regarding your next event or stay with us.

THANK YOUR FOR YOUR BUSINESS AND FOR PROVIDING YOUR INPUT

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