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Meeting Planner Satisfaction Survey

Name of your Main Hotel Contact:
Your Name:
Your Event Name:
Your Event Date(s):

1. What was your overall level of satisfaction
"1" means you are completely dissatisfied and "7" means you are completely satisfied

 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

2. Did you experience a problem with the hotel before, during, or after the meeting which impacted your overall satisfaction?

Yes

No


If you answered no, please continue to question 5

3. What was the nature of the problem that occurred?


4. Was the problem resolved to your satisfaction?

Yes

No


5. Please rate your experience with the following?

The Sales Negotiation process
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The ease of planning the meeting
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The overall satisfaction with the meetings
and Conventions Manager
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The overall value of the money
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The meeting was set up accurately and according
to specifications provided
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

Problems resolution by the Meeting
and Conventions Manager
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The knowledge and experience of the Meeting
and Conventions Manager
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The Meetings and Conventions Manager's Visibility
and accessibility during the meeting
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The responsiveness of hotel staff
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The correct handling of the guestroom reservations
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The friendless and efficiency of the front desk staff
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The guest room accommodations
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The hotel's guestroom telephone and message service
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

Sufficient resources to meet your telecommunication requirements
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The friendliness and efficiency of the banquet staff
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The variety and creativity of the banquet menu
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The overall value for the money of the food
and beverage functions
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

6. If the in-house audio visual services were used...

The responsiveness of the audio visual staff
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The quality and functionality of the audio visual equipment
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The overall value for the money of the audio visual service
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

7. If planning another meeting in this city, how likely are you to return to this hotel?
"1" means you definitely would not return and a "7" means you definitely would return

 

1

2

3

4

5

6

7
  

8. How likely would you be to recommend this Hotel to another meeting or event planner?
"1" means you are not likely to recommend our hotel and a "7" means you are extremely likely to recommend the hotel

 

1

2

3

4

5

6

7
  

9. If the Master account bill was received...

The accuracy of the master account bill
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The ease in understand the master account bill
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

The timeliness in receiving the master account bill
 

N/A

1

2

3

4

5

6

7
  
Dissatisfied

Satisfied

10. Any other comments or suggestions on how the hotel can improve its services?

11. Would you like to recognize an individual for their performance?

Name

Title

Survey Completed By:

THANK YOU FOR YOUR BUSINESS AND FOR PROVIDING YOUR INPUT
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