Conveniently located in the heart of Home Town USA, the Demo Hotel and Suites is just two miles from the Airport.
Home Town, USA - 480.272.6049
THIS E-PACKET IS USED FOR DEMONSTRATION ONLY


Guest Newsletter
Credit Applications
Comments/Surveys
 
 
 
 
Hotel Guest Newsletter


Home Town, USA

Hotel Guest Newsletter
[
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Direct Bill Form


Home Town, USA

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*Direct Bill
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Past Guest Comments


Home Town, USA
Our Success... Their Words...

”We had a glorious time and
truly enjoyed our stay at Villas
by the Sea.  You have a
magnificent property!”

”Everything was just beautiful and very
delicious.  Many good comments were
heard all weekend.  Your staff is to be
commended.  We would not hesitate
to have our function at the Villas again.”

”The ‘Georgia on My Mind’ festival
was an overwhelming success and
I could not be more pleased with the
teamwork that went into the planning
and execution of this event.”

”Your staff was wonderful to work with
the past week.  Their thoroughness and
professionalism are rare these days.”

”…(thanks) for your help in making our
part of the Georgia Forestry Association
Meeting a great success…smoothly
perfectly timed… the food was great
and the service was outstanding.”

”The cooperation, excellent accommodations
and…meeting space…contributed to the success
of our overall training function.”

”The dessert table creation you put together
for the Southern Governors’ Conference
was simply outstanding.”

”…thanks you for your efforts in making
our meeting a productive and memorable
one.  Your support in planning and
coordinating the function prior to our
arrival was most responsive…The meeting
facilities were excellent.”

”…outstanding job done by your staff…
(they)provided a special dinner and did an
excellent job.  Thanks to your staff, a
most difficult task was made
almost routine.”

If you would like to experience the professional level of
planning, service and execution that prompts letters
like these, contact our Sales Department



Hotel & Guest Room Survey
 
 
Please accept our sincere Thank You for taking the time to fill out this comment card. We appreciate you choosing our facility for your guest room needs and look forward to serving you again in the future.
 


Guest Room Comment Card

Your Name
Date(s) of Stay with us
The number of times you have stayed with us

Can we stay in touch by sending you our eNewsletter?
If so, please provide us with your e-mail address.

Overall, how did our hotel meet your expectations?
Exceeded expectations
Met expectations
Did not meet expectations
Comments:

How did you make your reservations?
800 number
Called Hotel Directly
Booked Online
Comments:


Reservations

Excellent

Good

Fair

Needs Improvement
Friendly

Knowledgeable

Helpful


Comments:

Reception

Excellent

Good

Fair

Needs Improvement
Greeting

Check-In

Check-Out


Comments:

Guest Room

Excellent

Good

Fair

Needs Improvement
First Impression

Cleanliness

Everything in working order


Comments:

Room Service

Excellent

Good

Fair

Needs Improvement
Food Quality

Promptness

Menu Variety

Service Quality


Comments:

Restaurant

Excellent

Good

Fair

Needs Improvement
Food Quality

Promptness

Menu Variety

Service Quality


Comments:

Lounge

Excellent

Good

Fair

Needs Improvement
Promptness

Service Quality


Comments:

Pool Complex/Exercise Area

Excellent

Good

Fair

Needs Improvement
Cleanliness

Accessibility

Maintenance


Comments:

Hotel Facilities

Excellent

Good

Fair

Needs Improvement
Parking

Gift Shop

Laundry

Courtesy Van


Comments:

Staff

Excellent

Good

Fair

Needs Improvement
Friendly

Helpful

Knowledgeable


Comments:

What is the primary purpose of your stay
Pleasure
Business
Group Meeting/Banquet
On a Tour
Other

How did you come to select our hotel
Attending a conference/Convention/Banquet
Travel Agent
Company Selection
Reputation of Hotel
Location
Hotel was recommended
Other

Would you like to recognize an individual for their performance?
Name
Title

Would you return to our hotel
Yes
No

If no, why not?

Any other comments or suggestions
on how our hotel can improve its services?

Will you be considering us as a future event or room destination.
If so, please provide us with the follow information and someone
from our staff will contact you at your convenience.

Preferred Method of Contact
by E-Mail by Phone
Contact Name

 
Phone

E-Mail Address

Best time to reach you

Please provide us with additional information
regarding your next event or stay with us.

THANK YOUR FOR YOUR BUSINESS AND FOR PROVIDING YOUR INPUT

Click on the Submit button to send your comments
or reset to start over
..........


Banquet & Event Survey
 

Please accept our sincere Thank You for taking the time to fill out this comment card. We appreciate you choosing our facility for your event needs and look forward to serving you again in the future.

Please tell us how we're doing. Your feedback is very important to us.


Banquet Comment Card

Name of your Main Hotel Contact
Your Name
Your Event Name
Your Event Date(s)

Can we stay in touch by sending you our eNewsletter?
If so, please provide us with your e-mail address.

Sales & Catering

Excellent

Good

Fair

Needs Improvement
Pre-function arrangements

Reservation Handling

Function space set-up

Supervision during event


Comments:

Function Space

Excellent

Good

Fair

Needs Improvement
General Appearance

Equipment

Lighting and sound

Air and Heat


Comments:

Food and Beverage

Excellent

Good

Fair

Needs Improvement
Timing

Quality

Presentation

Portion


Comments:

Would you like to recognize an individual for their performance?
Name
Title

Any other comments or suggestions
on how our hotel can improve its services?

Will you be considering us as a future event or room destination.
If so, please provide us with the follow information and someone
from our staff will contact you at your convenience.


Preferred Method of Contact
by E-Mail by Phone
Contact Name

 
Phone

E-Mail Address

Best time to reach you

Please provide us with additional information
regarding your next event or stay with us.

THANK YOUR FOR YOUR BUSINESS AND FOR PROVIDING YOUR INPUT

Click on the Submit button to send your comments
or reset to start over
..........


Meeting Planner Survey
 

Please accept our sincere Thank You for taking the time to fill out this comment card. We appreciate you choosing our facility for your event needs and look forward to serving you again in the future.

Please tell us how we're doing. Your feedback is very important to us.


Meeting Planner Satisfaction Survey

Name of your Main Hotel Contact
Your Name
Your Event Name
Your Event Date(s)

Can we stay in touch by sending you our eNewsletter?
If so, please provide us with your e-mail address.

~1~ What was your overall level of satisfaction?
"1" means you are completely dissatisfied and "7" means you are completely satisfied

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

~2~ Did you experience a problem with the hotel before, during, or after the meeting which impacted your overall satisfaction?

Yes

No


If you answered no, please continue to question 5.

~3~ What was the nature of the problem that occurred?


~4~ Was the problem resolved to your satisfaction?

Yes

No


~5~ Please rate your experience with the following:

The sales negotiation process

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The ease of planning the meeting

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The overall satisfaction with the meetings
and Conventions Manager

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The overall value for the money

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The meeting was set up accurately and according
to specifications provided

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

Problems resolution by the Meeting
and Conventions Manager

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The knowledge and experience of the Meeting
and Conventions Manager

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The Meetings and Conventions Manager's visibility
and accessibility during the meeting

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The responsiveness of hotel staff

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The correct handling of the guestroom reservations

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The friendless and efficiency of the front desk staff

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The guest room accommodations

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The hotel's guestroom telephone and message service

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

Sufficient resources to meet your telecommunication requirements

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The friendliness and efficiency of the banquet staff

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The variety and creativity of the banquet menu

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

The overall value for the money of the food
and beverage functions

 

1

2

3

4

5

6

7
 

Dissatisfied

Satisfied

~6~ If the in-house audio visual services were used...

The responsiveness of the audio visual staff

 

1

2

3

4

5

6

7