Airport Regency Hotel Miami - Contact Information<BR>Guest Newsletter<BR>Comment Card

Quality service and a comfortable environment awaits you.
www.airportregencyhotel.com

Contact Information
Guest Newsletter
Comment Card

Airport Regency Hotel Miami
1000 MW 42nd Avenue
Miami FL 33126
Phone: 305.441.1600
Fax: 305.443.0766

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Sales and Catering - 305.441.1600 X159
Sales and Catering fax - 305.441.0064

Hotel Guest Newsletter - [Under Construction]

Brenda Solano
Sales & Marketing Director
E-mail: brenda@airportregencyhotel.com
Phone: (305) 441-1600 ext. 116
Fax: (305) 443-0766 / (305) 441-0064

Escarli Gilbert
Groups & Banquets Coordinator
E-mail: escarli@airportregencyhotel.com
Phone: (305) 441-1600 ext. 159
Fax: (305) 443-0766 / (305) 441-0064

Lisbey Casanas
Reservations Agent
E-mail: lisbey@airportregencyhotel.com
Phone: (305) 441-1600 ext. 115
Fax: (305) 443-0766 / (305) 441-0064

Patricia Marenco
Front Desk Supervisor
E-mail: lisbey@airportregencyhotel.com
Phone: (305) 441-1600 ext. 191
Fax: (305) 443-0766 / (305) 441-0064

Roberto Marquez
Food & Beverage Supervisor
E-mail: Roberto@airportregencyhotel.com
Phone: (305) 441-1600
Fax: (305) 443-0766 / (305) 441-0064

Guest Room Comment Card

Your Name

Date(s) of Stay with us
The number of times you have stayed with us

Can we stay in touch by sending you our eNewsletter?
If so, please provide us with your e-mail address.

Overall, how did our hotel meet your expectations?
Exceeded expectations
Met expectations
Did not meet expectations
Comments:

How did you make your reservations?
800 number
Called Hotel Directly
Booked Online
Comments:

Reservations

Excellent

Good

Fair

Needs Improvement

Friendly

Knowledgeable

Helpful

Comments:

Reception

Excellent

Good

Fair

Needs Improvement

Greeting

Check-In

Check-Out

Comments:

Guest Room

Excellent

Good

Fair

Needs Improvement

First Impression

Cleanliness

Everything in working order

Comments:

Room Service	Excellent	Good	Fair	Needs Improvement
Food Quality
Promptness
Menu Variety
Service Quality

Comments:

Restaurant

Excellent

Good

Fair

Needs Improvement

Food Quality

Promptness

Menu Variety

Service Quality

Comments:

Lounge

Excellent

Good

Fair

Needs Improvement

Promptness

Service Quality

Comments:

Pool Complex/Exercise Area

Excellent

Good

Fair

Needs Improvement

Cleanliness

Accessibility

Maintenance

Comments:

Hotel Facilities

Excellent

Good

Fair

Needs Improvement

Parking

Gift Shop

Laundry

Courtesy Van

Comments:

Staff

Excellent

Good

Fair

Needs Improvement

Friendly

Helpful

Knowledgeable

Comments:

What is the primary purpose of your stay
Pleasure
Business
Group Meeting/Banquet
On a Tour
Other

How did you come to select our hotel
Attending a conference/Convention/Banquet
Travel Agent
Company Selection
Reputation of Hotel
Location
Hotel was recommended
Other

Would you like to recognize an individual for their performance?

Name
Title

Would you return to our hotel
Yes
No

If no, why not?

Any other comments or suggestions
on how our hotel can improve its services?

Will you be considering us as a future event or room destination.
If so, please provide us with the follow information and someone
from our staff will contact you at your convenience.

Preferred Method of Contact
by E-Mail	by Phone
Contact Name
Phone
E-Mail Address
Best time to reach you

Please provide us with additional information
regarding your next event or stay with us.

THANK YOU FOR YOUR BUSINESS AND FOR PROVIDING YOUR INPUT

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